TELEPHONE SUPPORT
There is nothing worse than calling someone for
support only to be put through a lengthy telephone
tree and wind up with a helpdesk technician
who can’t answer your questions. When you call
Microsol Resources you speak to the same high-level
Application Specialists who provide our Training
and Implementation services. In short, we connect
you directly to a professional who can meet you on
your level.
ON-SITE SUPPORT
When telephone support isn’t enough Microsol Resources can send an Application Specialist to your
office. Whether it is a
planned visit, or an
emergency situation,
our On-site Support
service can be a vital
resource to keep your systems up and running
in a timely manner.
CAD STANDARDS DEVELOPMENT
Developing CAD standards is like tailoring. Just as each individual must be measured to arrive at a
perfect fit, each office has to adapt its software to
their unique and evolving processes. Our Application
Specialists will work with your team to arrive at
and implement a customized set of standards,
ensuring that the software you use is a solution fit
for your office.
CAD MANAGEMENT
If your firm does not have a full-time CAD Manager, Microsol Resources’ staff can be your de facto
part-time CAD Manager. We provide you with an
on-site specialist to ensure that your CAD standards
will be implemented and maintained. This service
may be retained short-, medium- or long-term, as
you need it. In that spirit, if you so desire, our
Application Specialist can also train one or more of
your employees. Microsol Resources’ vast experience
with Autodesk software can be invaluable in keeping
your systems in top form.
CLASSROOM TRAINING
Microsol Resources offers training courses for all of
the software products we sell. We focus on bringing
your staff up to speed with the latest technologies.
Our instructors are seasoned professionals who bring
their field expertise to the classroom to provide a
superior training experience. Microsol Resources’
state-of-the-art training facilities are centrally located —
in New York near Penn Station and in Philadelphia
at One Penn Center above Suburban Station.
 View Classes Available.
CUSTOMIZED TRAINING
In some situations personalized training is more
appropriate and effective than classroom courses.
If you want to know your software better, or if
you want individualized attention to your questions,
Microsol Resources can schedule one or more
sessions with one of our Application Specialists,
either at one of our facilities or at your office.
MOBILE TRAINING LAB
If your firm needs on-site training for a group of users,
Microsol Resources is ready to assist. Our Mobile
Training Lab is outfitted to send an Application
Specialist to you along with the hardware and
software they’ll need to teach the same hands-on,
comprehensive classes we conduct at our facilities.
IMPLEMENTATION SERVICES
Over the last few years there have been significant advancements in the software tools available to the
architectural and engineering communities. In order
to stay competitive in the industry firms must keep
up with the new technologies and implement them
successfully. Making the switch from traditional
CAD to more advanced software such as Revit and
Civil 3D, requires more than just training - it
requires an on-site specialist working with your staff to
adapt these programs to your processes. Microsol
Resources can help you make this change. Our
Application Specialists will keep you on the cutting
edge of advancements in technology.
TECHNICAL
SEMINARS
Microsol Resources offers focused topical seminars
that are designed to keep your staff current with
subjects such as software updates or the special
features of your software. These seminars will enrich
your staff’s knowledge and keep your firm at top
performance. Available on-site or at our training
facilities, these Technical Seminars have consistently
been rated by our customers as an invaluable tool!
View Technical Seminars.
RENDERING SERVICES
Whether your firm owns licenses for Autodesk VIZ, Discreet
3ds max or neither, Microsol Resources can assist you with
the creation of your renderings. If you already own the software,
we can assist you with any and all phases of the process of
creating the renderings, from creation of the model to the
application of lights and materials. If you do not, we can
create the renderings in their entirety with our state-of-the-art
equipment.
IT SERVICES
Microsol Resources has established a reputation for delivering
outstanding service to all our clients. Our success is attributed
to our firm focus in assisting companies with support, design
and implementations of their systems and networks. Our expertise
in the AEC market enables us to provide clients with a superior
level of understanding of their needs and issues. Let us know
how we can help you.
Click here for more detailed
information.
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